Q&A

In my Sparkle Maid we understand how important is for our client to have all the information clear prior to hire our services, that's why we hace written this content and we hope it could be helpful. If there is any other doubt not solved after reading this document, please contact us, we will be happy to assist you. 

What should I do before My Sparkle Maid arrives?

To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive, if you have booked or have paid an extra to clean inside cabinets, we ask you to please empty this space so we can do a deep cleaning, the items would be placed either inside these cabinets or in any near and safe place where our client can easily find them and arrange according to his or hers preference. 

 

We also ask that you find a place for your pets so they’re comfortable while we clean. Following through with these requests will help both your family and our team ensure that all of your possessions are in a safe place.

Do I need to be home for every cleaning service?

No. Because we work on an 8 a.m. to 4 p.m. schedule, Monday to Friday, and 8am-1pm on Saturdays; most of our customers aren’t home when we arrive. In a majority of these cases, our insured housecleaning professionals are provided with a spare key or garage code.

What time does your team arrive?

My Sparkle Maid would arrive around the time of your booked appointment. Any delay due to other cleaning services with other clients will be communicate.

What if something’s damaged during a service?

We treat every single home we clean with the utmost respect and care. If something happens to break during our routine service, we’ll do our best to repair or replace the item. Our residential housekeepers are fully insured, so claims can be filed when appropriate. To proceed with any monetary compensation or replacement, make sure to announce this no later than 48 hours after the cleaning. 

 

What if something is missed?

The cleaning methods we use ensure that your home receives the most consistent clean every time. If our team finds valuable items, these will be reported in a 'check in sheet' that our team leader handles, so we can make sure what we found at the moment of our arrival and make sure we leave the same at the moment of our departure. Our management office can provide the check in/check out sheet if the client request it.  However,  we’re happy to correct our mistakes at no additional cost to you when you call us within 24 hours of your most recent service.

Am I liable for employment taxes, workers' compensation, or insurance?

We are a worry-free housecleaning service solution. This means that we take care of any personal liability with regard to social security taxes and work-related injuries. We’re fully licensed and insured for your peace of mind.

 

What items or procedures are not included in a cleaning service?

Our professional housecleaning services are designed to keep your home comfortable and clean.

To ensure we provide your home with the highest quality of care, we don’t typically:

  • clean or organize toys

  • clean inside fireplace

  • clean and pick up clutter around the house or in the floor

  • clean irons or ironing 

  • do laundry

  • washing dishes

We want to make sure that all of your belongings are in the right place when we leave, which is why we leave these organizational tasks to you. However, we’re happy to clean the inside of your cabinets, stove, and refrigerator upon request. If you will like us to do those things make sure you choose the correct service which are the 2 x 2 Maid Service or 2 x 4 Maid Service this way we can discuss your needs and we can help you out.

 

Do I need to provide your team with my own cleaning equipment or supplies?

No. We arrive with all of the cleaning materials we need and take them with us when we leave.

If you have any preferences in regards to what cleaning products we use, feel free to let us know and we’ll do everything we can to work with your requests.

What if I need to reschedule a service?

Our system allows you to reschedule or cancel a service up to 48 hours prior your cleaning service. This system allows you and all our customers to have the flexibility to make arranges with your bookings. However, if there is a cancellation than 48 hours prior to service, the amount of the deposit, won’t be refunded. If you need to reschedule a service and it's less than 48 hours prior to service, you need to call to our office, during office hours so we can be able to change your appointment time in the system.

What if my scheduled cleaning service falls on a holiday?

During the event that one of your routine cleanings falls on a holiday, we’ll reach out to you. Our team will also remind you of any additional housecleaning services that we can provide you with so you can be prepared for the upcoming holiday. We’ll do our best to work with your schedule.

How do I pay?

Payments are online or partially online and the remaining balance can be paid electronically the day of service with our team leader that will visit your house. You can also provide a check. If for any reason you have an invoice balance for more than 15 days a late payment fee of 10% of your invoice will be applied to your total. Please avoid the extra charges, our invoices are due as soon as our Team finish their job. If you have any questions or situations please give us a call at 703-829-6023.

Do you offer carpet cleaning?

Contact us to see if we can provide your home with this service. 

How can I share my experience with My Sparkle Maid ?

You’re welcome to share your thoughts about our services on our My Sparkle Maid Facebook page, which offers inside information on tips, deals, and promotions. You can also follow our blog and subscribe to our cleaning tips e-newsletter. We value our customers’ opinions and it’s our customer feedback that has helped us become the best home cleaning company in the industry.

 

Why will my initial clean be more expensive than my other regularly scheduled services?

Over the years, we’ve found that the first cleaning service brings a home up to a specific standard and My Sparkle Maid is committed to upholding that standard. That’s why our initial cleaning may take longer and cost a little more than the rest of your services. We need the extra time to properly begin the process of eliminating mildew, soap scum, dust, and dirt from your home. Contact us to request a free estimate.

How often can you provide service?

We are happy to provide service once a week, every other week, or once a month, depending on your cleaning needs. You can also request housecleaning services for special events, as well as move-out and move-in cleaning assistance. Because we work on a no-contract basis, you can update or change your cleaning plan to fit your busy schedule, budget, and cleaning needs.

Do you always send the same housecleaners?

We believe that it’s very important to always send the same team to clean your home and we do everything in our control to make this possible. If a member of your team is absent, we’ll do our best to find the most suitable replacement. All of our residential housekeepers undergo extensive My Sparkle Maid training to ensure that the quality of our work is always consistent.

 

Do your housecleaners accept tips?

While tips aren’t expected, we’re allowed to accept them. Some of our clients prefer to tip a little at the end of each service while others provide a large tip at the end of the year. You can also leave a review on our website or Facebook page. We love hearing that our work is appreciated.

Are you okay with pets being in the home during a cleaning service?

Yes, we’re proud to be a pet-friendly company. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional housecleaners. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.